BOOK WITH CONFIDENCE
Covid Refund Commitment
If your Course is cancelled due to Covid related travel restrictions choose either a free date change, credit to a future course, or a full refund.
Your investment is secure; every booking is fully financially protected.
It’s time to get excited. It’s time to make plans.
Despite a hefty Omicron curveball at the start of the winter, travel-testing requirements and a temporary French border closure, we successfully delivered our planned 2021/22 course schedule!
We are all hoping that in 2022/23, we can look forward to a season where 'social distancing' is not something we need to be quite so conscious of and we can return to focusing on having as much fun off the snow as we do on it!
All of us at Nonstop are ready to give you the trip you deserve. Whether it’s the instructors, guides, drivers, hosts, chefs, hotel staff, or the office team, we’re keener than we’ve ever been to help our guests to have a truly amazing experience, to progress skills, achieve goals, and to meet and socialise with like-minded people.
The reality is Covid-19 and its future variants are here to stay. Thankfully, many insurance providers have updated their policies to include generous Covid-19 related terms, With that in mind, please find below our updated Covid-19 Refund Policy for the 2022/23 winter. Please note, at the time of writing, entry to Canada is only possible if you are fully vaccinated against Covid-19 - fully vaccinated means at least two doses of vaccine at least 14 days prior to your arrival.
The key facts:
*see below for full terms
Nonstop purchases Financial Failure Insurance each time a guest books a course. This protection is arranged through Towergate Underwriting Group and is a legal requirement for all travel package providers.
In the unlikely event of Nonstop’s insolvency each guest whom has not yet travelled will receive all monies paid in full. Should a guest be in resort at the time of insolvency, the guest will be repatriated, at no cost to them, to the point of departure. Should a guest decide to continue with their Holiday the policy will pay all reasonable costs to allow the guest to continue with their Holiday plans.
CANCELLATION or CURTAILMENT
There are some scenarios which might lead to your course being cancelled due to Covid disruption or you personally being prevented from being able to participate in the course. Here’s how we’d handle them:
If the border of the country your course is scheduled in (e.g. Canada, France, Italy, New Zealand) closes to international visitors, then we will provide you with the following options:
If the Canadian authorities prevent Canadians from travelling between provinces and this results in you not being able to reach your course, we will provide you with the following options:
If a course has started and we are subsequently forced to cancel it due to Covid-19 restrictions, we will refund you on a pro-rata basis. As an example, this means that if you miss out on the final three weeks of a 10 week course, you will receive a refund of 30% of your course fee.
The only amendment to this is in the event your package included a significant item that had already been used and for which we could not recover a refund from our suppliers. For example, if a season pass has already been used for the equivalent number of days that makes a season pass cheaper than day tickets, the lift company may not provide a pro-rata refund.
Please note, these terms do not apply if you personally have to miss any content due to yourself having to self isolate whilst the course continues.
If you live in an area which has been ordered into a local lockdown, then you may be required to stay at home if the Government advises against all but essential travel to, from and within the area.
In this instance you should contact your insurance company right away.
It is your responsibility to ensure your insurance policy will cover your course costs in this eventuality.
If we are still able to deliver our course, but you are unable to attend due to a local lockdown, we are unable to offer any refund on your course fees and our standard terms & conditions will apply.
If you test positive for Covid-19 and are unable to travel (for instance if flights still require PCR tests) then you will be unable to join your planned course. We are unable to provide any refunds or course credit in this instance and you must ensure that your insurance policy covers you for this eventuality.
The only exception is that in the case of our longer duration (11 week) courses – you may be able to join us a few weeks after the course has started once you have recovered and able to travel. Please note there will be no refund or course credit provided for the content missed - although you may be able to claim for this from your insurance provider.
Prior to booking, it is your responsibility to check entry requirements at the relevant destination.
Furthermore, in the event local restrictions are introduced at your destination that could prevent your participation in the course, such as mandatory PCR testing every 48 hrs, or prolonged isolation (for unvaccinated travellers), our standard terms & conditions will apply.
COVID WHILST IN RESORT
If you have symptoms or test positive for COVID-19, you’ll be expected to follow the local guidance at that time. Our residential team will be there to support you.
in-resort policies 2022/23
Our biggest focus is keeping our guests and staff safe; we will always follow the guidelines and requirements of the destination Governments and local health authorities to minimise the risk of Coronavirus. We will work closely with all our suppliers to ensure that any mandated precautions are replicated across every aspect of your course.
GOT A QUESTION?
With so much changing so frequently (except our desire to ski) there are likely to be additional scenarios that come to mind or other questions you need to ask. Do not hesitate to reach out to our team and talk to us - contact us.
We look forward to speaking with you.